Pupils should log on at office.com in a modern browser such as Chrome, Edge, Firefox or Safari. They must not use Internet Explorer. Their email address is firstname.lastname@example.org. Make sure they are typing the dot, the “at” symbol, the dash, spelling “academy” correctly and using “.org” not “.com”.
Their password is the same as they have been using in School since September and they should know it very well. Make sure they try at least three times very carefully, and call or email back if there is still a problem.